Volunteers' Rights

Volunteers are entitled to expect the following:

• to be treated with respect by other volunteers and by clients
• to feel wanted and useful
• to be adequately briefed and prepared
• to be well supported, i.e. to know who to report to and who to go to for advice
• not to be inconvenienced or let down
• volunteers' phone numbers should not be given to clients
• not to be made to feel uncomfortable if they cannot continue with work for the group - circumstances change over time

Volunteers' Responsibilities

In return, please DO:

• carry out the task that you have agreed to do at the arranged time.  If for some reason this is not possible
  • please contact a member of the committee if the task is due with the next 24 hours  OR
  • send a text message to the co-ordinator if the task is due in over 24 hours time
• report back if requested to do so, or if you feel that there is something that should be reported
• discuss with the co-ordinator, or a member of the committee, any difficulties you may encounter
• be prepared to say 'no', either to clients or RCGN if you feel you are asked to do something which seems unreasonable or too time-consuming

Please DO NOT:

• pass on confidential information, except in vital cases, and then only to a committee member
• become over-anxious about the work you are doing;  help and advice are available
• underestimate the value of what you are doing.  Your contribution is very much appreciated.

 

June 2026